Customer Support Services – AI & Virtual Agents
Low-Budget Package (₹10,000/month)
Services Included
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AI Chatbots (Website & WhatsApp) – Basic FAQ handling
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Virtual Call Support / IVR – Limited hours (e.g., 4–6 hours/day)
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Call Tracking & CRM Integration – Basic logging of calls
Daily/Weekly Activities
| Service | Daily/Weekly Activities | Notes |
|---|---|---|
| AI Voice Agents & Chatbots | 1. Respond to 20–30 customer queries/day via chatbot 2. Monitor for errors and escalate critical queries to email/phone |
Basic pre-trained FAQ chatbot |
| Virtual Call Support & IVR | 1. Attend incoming calls for 4–6 hours/day 2. Log call details manually in Excel/CRM 3. Route calls to correct person/department |
Limited coverage for low budget |
| WhatsApp & Website Chatbots | 1. Answer 20–30 messages/day 2. Send automated greetings/follow-ups |
Only standard responses, no advanced AI |
| Call Tracking & CRM Integration | 1. Record call details (caller, time, query) 2. Update CRM or simple log sheet daily |
Minimal reporting |
Monthly Budget (₹10,000)
| Service | Price (₹/month) |
|---|---|
| AI Chatbots | 4,000 |
| Virtual Call Support & IVR | 4,000 |
| Call Tracking & CRM Integration | 2,000 |
| Total | ₹10,000/month |
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High-Budget Package (₹50,000–₹60,000/month)
Services Included
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AI Voice Agents & Chatbots – Advanced AI, multi-channel
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Virtual Call Support & IVR – 24×7 support, multi-agent
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WhatsApp & Website Chatbots – Personalized responses & follow-ups
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Call Tracking, Recording & CRM Integration – Detailed tracking, analytics, and dashboards
Daily/Weekly Activities
| Service | Daily/Weekly Activities | Notes |
|---|---|---|
| AI Voice Agents & Chatbots | 1. Handle 200–300 customer queries/day across website & WhatsApp 2. Escalate complex queries to human agents 3. Monitor AI performance & update responses weekly |
Advanced AI, NLP-based responses |
| Virtual Call Support & IVR | 1. Attend incoming calls 24×7 with multiple agents 2. Use IVR for routing 3. Follow up on unresolved queries |
Full coverage for all customer inquiries |
| WhatsApp & Website Chatbots | 1. Send automated notifications, greetings, and follow-ups 2. Respond to 100+ messages/day 3. Track engagement & conversions |
Personalized messaging, multi-channel |
| Call Tracking, Recording & CRM Integration | 1. Record & store all calls 2. Update CRM automatically 3. Generate daily/weekly dashboards & insights |
Advanced analytics & reporting |
Monthly Budget (₹50k–₹60k)
| Service | Price (₹/month) |
|---|---|
| AI Voice Agents & Chatbots | 20,000 |
| Virtual Call Support & IVR | 20,000 |
| WhatsApp & Website Chatbots | 10,000 |
| Call Tracking & CRM Integration | 5,000 |
| Total | ₹55,000/month |